Cuebriar · customer information
Help with a quote or job
Cuebriar provides supervised follow-up tools to plumbing, HVAC, roofing, and electrical businesses. This page explains the customer-facing quote and job views and what this app records.
Existing enquiry or job
Use the private view you received
A quote response is recorded against that exact quote version and shown to Cuebriar staff in its enquiry dossier. A job reply control appears when the job is awaiting your information; a submitted reply is saved as an update in the same dossier.
This site has no separately configured public customer-support email or phone number. The enquiry form on the landing page is for contractor businesses considering Cuebriar; it is not a customer-support form. If your private view has no reply or quote-response control, this site does not provide another customer message route.
Information recorded by this app
Enquiries, quote responses, and job replies
- Contractor enquiries submitted through the landing form are saved as a contact record and linked to an enquiry dossier.
- The app attempts to record an enquiry notification in the Polsia dashboard. If it cannot record that notification, it may send a fallback notification to the configured company inbox. That inbox is a notification fallback, not a published customer-support address.
- Quote decisions and job replies submitted through private views are saved as events in the related enquiry dossier for staff. Quote decisions remain tied to their quote version.
This app does not state a data-retention period here, and this page does not describe how contractor businesses handle prospective-customer information in their own systems.
Which terms apply?
Cuebriar’s service and your quote are separate
Cuebriar’s offer is for contractor businesses. It does not set the plumbing, HVAC, roofing, or electrical service terms those businesses offer their customers. Review the scope, deliverables, timing, exclusions, expiry, payment instructions, and cancellation terms shown on your specific quote version. A later quote version does not change the terms displayed for an earlier offer or accepted job. If a term was not recorded for a version, the private view says so instead of adding a general term.